Shopping Policy

Last Updated: [4/3/2025]

1. Account Registration

  • Wholesale Only: Only registered businesses can purchase.

  • Verification Required: Submit business license, tax ID, or resale certificate.

  • Account Approval: Processed within 1-3 business days. Denied applicants receive explanation.

2. Ordering Process

2.1 Minimum Order Quantities (MOQ)

  • MOQ applies per item (clearly stated on product pages).

  • Sample orders allowed (≤10% of MOQ, max 3 items).

2.2 Pricing

  • Tiered Pricing: Discounts scale with order volume (e.g., 100+ units = 5% off).

  • Currency: USD (default) or negotiated terms for bulk contracts.

  • Taxes: Prices exclude VAT/GST/duties unless stated.

2.3 Custom Orders

  • OEM/ODM services available (logo, packaging).

  • Process:

    1. Submit design files + specifications.

    2. Pay 50% deposit.

    3. Approve prototype before mass production.

3. Payment Terms

Method Details Processing Time
Bank Transfer (TT) Preferred for large orders. Share SWIFT/BIC details. 1-3 business days
PayPal For orders <$5,000. Buyer covers 4.5% fee. Instant
Letter of Credit For orders >$50,000 (negotiable terms). 5-7 business days

  • Deposits: 30% required for custom/OEM orders (non-refundable if production starts).

  • Full Payment Due: Before shipment (except approved credit terms for repeat buyers).

4. Shipping & Delivery

4.1 Shipping Options

Method Cost Delivery Time Best For
Express (DHL/FedEx) Calculated at checkout 3-7 days Samples/small orders
Sea Freight $X/CBM (contact for quote) 15-45 days Bulk orders (>500kg)

4.2 Key Terms

  • FOB Qingdao: Buyer arranges shipping/customs from our warehouse.

  • CIF/DDP: We handle shipping/customs (quote provided).

  • Tracking: Provided for all orders. Delays due to customs/force majeure are not our responsibility.

4.3 Delivery Guarantees

  • On-Time Shipping: Orders ship within [X] days after payment clears.

  • Delays: Notified via email with revised ETA.

5. Returns & Refunds

5.1 Acceptable Cases

  • Defective Items: Report within 7 days with photo/video proof.

  • Wrong Items Shipped: We cover return shipping + replacement.

5.2 Process

  1. Email [qingdaokingter@gmail.com] with:

    • Order number

    • Photos of issue

    • Request replacement or refund

  2. We issue a Return Authorization (RA) within 48 hours.

  3. Return items (unused, original packaging) to our China warehouse.

5.3 Refund Timeline

  • Credit Card/PayPal: 3-5 business days.

  • Bank Transfer: 7-10 business days.

5.4 Non-Returnable Items

  • Custom-made/OEM products.

  • Perishable/discontinued items.

6. Customs & Import Duties

  • Buyer’s Responsibility: Check local regulations before ordering.

  • Pro Tip: Request a commercial invoice from us to clear customs faster.

7. Contact Us

For order inquiries: